Frequently Asked Questions
Why do you charge by the job rather than by the hour?
Our prices reflect the average time, labor, and material estimated for each unique job site. Our technicians are trained to perform with the utmost speed and precision, but are guaranteed to provide the best quality work, and if that means taking a little extra time to make sure everything is done right, we don’t expect you to pay for it!
Do you offer 24 hour service?
YES! We understand that our clients don’t all work 8am to 5pm Monday thru Friday, so we take pride in making ourselves available on days and times that are convenient for you and that fit well with your schedule.
Do you offer emergency service?
YES! But for emergencies only! An emergency constitutes as work that cannot wait for a normally scheduled service call either because of flooding or hazard.
Do you offer FREE in-home estimates?
YES! Many plumbing companies will give you quotes over the phone, often really cheap in price, without even seeing the problem as a way to get their foot in the door. Once they get to your home or office they will have already charged you a set service-call fee regardless of the size of the problem, and generally, once they realize the scope of the problem, they tack on many additional fees to your bill. Not us! We give you a price up-front, FREE OF CHARGE!
Do you have an automated answering system?
NO WAY! We are the only ones who answer our phones! During normal business hours, 8a to 5p, Monday thru Friday, your call will be answered by our friendly office manager who is always ready to help you. After normal business hours, your call is forwarded to our on-call technician who is ready to help you just the same!
Do you have any references?
MOST DEFINITELY! Check out What Our Clients Say! Although we are a fairly new company, we have been honored to serve a great deal of our clients for many years. They have trusted and followed our technicians and we are proud to offer them our continued “Unmatched Quality Through Traditional Service” that all of our clients have come to expect.
Do you offer any maintenance plans?
YES OF COURSE! Please contact us today and we would be more than happy to help you!
IF YOU HAVE ANY OTHER GENERAL QUESTIONS PLEASE FEEL FREE TO CONTACT US ANY TIME!
Why does my drain get clogged?
Drains get clogged because people are generally careless as to what goes in them. In the kitchen, hardened grease and fat from cooking, food scraps, and small kitchen items are usually the culprit. In the bathroom, fallen hair, residue, and soap fragments are normally to blame. Just be more aware of what goes down your drains, and if a clog does appear, be careful. Although liquid drain cleaners can sometimes offer a quick fix to the problem, using them too often can cause bigger problems to your drains in the long run. To prevent any future clogs, make sure to fit all of your household drains with strainers or filters to catch all of those unwanted particles from going down the drain, but just make sure to clean the strainers/filters often.
What causes my facet to drip or leak?
When facets begin to drip or leak, it is usually the internal mechanics that have worn down and need to be replaced. This is actually a pretty quick and cheap fix, but the life of your faucets can be prolonged by gently turning them on and off rather than pulling them harshly.
How can I prevent my pipes from leaking?
The biggest key is regular inspection. Rust and/or lime buildup on pipes is a major indication of a leak. If you notice either, contact DCP right away, and our expert technicians will take care of it in a flash. Keeping up with this quick inspection can save you a lot of time, money and headaches in the long run by preventing anything major from happening such as breaks and flooding.
What happens if my water heater is leaking?
Water heater leaks usually mean that the bottom of your water heater is rusted, and unfortunately there isn’t really anything that can be done. More than likely, you need a new water heater. But not to worry! We have many cost effective solutions that might help, just give us a call!
Is there a problem if my toilet is running?
Yes! It’s not just a problem, it’s an annoyance and it’s costing you money on your water bill every month! In fact, a running toilet can cost you an upward of $80-$100 per month extra on your water bill! If a toilet continues to run after it is flushed, this usually means that there is a problem with the internal mechanics of the toilet. Often a little jiggle of the flushing valve will solve your problem, if not, the mechanics might need to be replaced. If the problem persists, call DCP right away to analyze the issue.
What is the problem when there is a loud banging noise when the faucets are turned on and off?
This is normally caused by a defective washer causing sudden increased water pressure through the pipes. Sometimes it is quite an easy fix, other times, not so much. Either way, give us a call so we can diagnose what’s going on. Often people wait until it’s too late, when that bang becomes a leak or a break and then they have water damage through their walls. So don’t wait!
How do I fix a jammed garbage disposal?
Often you can insert a wrench into the bottom of the disposal and turn it a few times to free the jam, but DO NOT FORCE IT! You can easily cause serious damage to the disposal motor, your home electrical system, and even yourself! DCP can normally fix a jammed disposal, if not, it might need to be replaced, but our expert technicians would be your best bet to help save you time and money!
IF YOU HAVE ANY OTHER PLUMBING QUESTIONS PLEASE FEEL FREE TO CONTACT US ANY TIME!
How can I prevent clogged drains?
See Why does my drain get clogged?
What happens when roots get in my drains?
When roots get in your pipes they continue to grow and begin to clog the pipes by catching all of the debris flowing from your home to the main sewer. This causes reduced flow through the pipes which in turn causes drains to run slower, eventually causing a complete blockage. Often the roots will expand causing pressure to build on the crack or in the joint which normally results in pipe breaks and total collapses, which can sometimes require extensive repair and/or replacement. Certain pipes made of certain material, such as clay, are more prone to root invasion than others, so when building new, or replacing pipes, it is good to know what type of material is being used. Our expert technicians would be more than happy to help you with any of these issues.
What is hydro-jetting?
Hydro-jetting is when water is streamed down your drain or sewer lines at different degrees of pressure to help remove residue and buildup in your pipes caused by years of use. It is the normally the quickest, most cost-efficient, and environmentally friendly method of drain and sewer cleaning.
Why is the water coming out of my faucets brown?
There are actually quite a few reasons why your water may come out looking discolored. Chemicals in water lines can often create a rust problem when water sits idle in the pipes. So when water begins to flow, it can come out looking brown, but this can be an indication of an even bigger problem. Rust residue can clog water faucets, fixtures, and other home appliances, so be careful! Broken underground pipes can also be another issue, as these pipes allow dirt and other pollutants to infiltrate your plumbing lines. Another reason for discoloration could be an increase of iron in your system. Whatever the reason, it is a good idea to have one of our expert technicians test your water to determine what the problem is and offer suggestions on how to fix it.
IF YOU HAVE ANY OTHER QUESTIONS REGARDING DRAINS & SEWERS PLEASE FEEL FREE TO CONTACT US ANY TIME!
How can I prevent my heating system from going out during the winter or my air conditioning unit from going out during the summer?
Regular maintenance is always the key, and is generally a huge money saver. We recommend an annual check-up of all of your systems to make sure they are running properly. Annual check-ups by our expert technicians will save you a pretty penny compared to service calls and especially compared to emergency situations.
What maintenance can I do myself?
Making sure that your filters are clean and keeping plants and weeds away from any condensers is the best thing you can do to prevent any issues from resulting. Other than that, the mechanics of each unit generally need to be checked by a trained professional and scheduling annual maintenance call is your best bet to help extend the life of your systems.
How long should a normal central air conditioner last?
On average a normal home central air conditioner should last anywhere from 10-15 years, but is completely dependent on many factors, such as, the typical weather in your area, the quality and capacity of your original equipment, and quality of care and maintenance of your system. Annual maintenance and cleaning is the most crucial factor in the life expectancy of your equipment and the level of comfort of its output.
How can I tell if it’s time to replace my system?
Like any piece of machinery or equipment, when your system starts to give you problems that become too expensive to repair, often times it is time to replace your system. But this is generally a clear sign that your equipment is very old, and most likely out-dated, and in this case, there are much more energy efficient and hence, cost-efficient systems available. Replacing your system with one of these new high-efficiency models can easily save you an upward of 35-40% off of your utility bills, easily repaying your investment within only a few months!
What can we do to save money with our heating and air conditioning?
Start by making sure to keep your thermostat at a sensible temperature, generally 72 degrees is good measure, and lowering it by a few degrees while you sleep can save you anywhere from 10-15% off your utility bill. Daniel Cordova Plumbing can install programmable thermostats that can do this automatically, which is one less worry for you, and a whole lot of savings!
Repair and normal inspection of your home for any air leaks, generally found around windows, doors, and electrical plates on walls, is a good “next step” to reducing your utility bills. Also, making sure fireplace dampers are completely closed when your fireplace is not being used, and installing glass fireplace doors, so when your fireplace is in use, it will reduce the loss of heated air in the home.
Some other things to note:
- Exhaust fans release a large amount of heated air, and therefore should be used selectively during colder weather.
- Make sure that all of your heating and air vents are open and not blocked by any objects, such as furniture and fixture pieces.
- As already mentioned, proper annual maintenance of your heating and air conditioning systems is a huge money saver.
- Dirty furnaces, or heating units are a huge waste of energy and can cause a huge increase on your utility bill. By replacing these old and inefficient units with new higher efficiency models, you can save hundreds of dollars every year!
IF YOU HAVE ANY OTHER HEATING & AIR CONDITIONING QUESTIONS PLEASE FEEL FREE TO CONTACT US ANY TIME!
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